Refund and Returns Policy

Refund and Returns Policy
  1. When a customer is not satisfied with the course purchased or purchased a course by mistake the user can ask for a return/refund.
  2. In case of a wrong purchase, transfer to another course can be made. If the new course price is:
    • More than the course purchased, the user will have to make additional payments to Arif Academy in the preferred method.
    • Less than the course purchased, the excess amount will be adjusted in subsequent installments from Arif Academy in a preferred manner.
  3. A refund request by an email to info@arifacademy.com mentioning your email address or phone number at the time of registration within 72 hours from the time of purchase will be considered valid.
  4. If a student completes more than 1 full test or takes the same test multiple times, their refund will not apply.
  5. To request a refund, follow these steps on your smart phone or computer:
  6. Email info@arifacademy.com and provide the email address/phone number you used to sign up and purchase the course.
  7. In the email, please state why you want the refund with proper justification
  8. Refund requests are considered valid only if communicated and communicated by email within 72 hours of purchase clearly stating your email address and phone number during registration.
  9. Returns and refunds will be processed within 2-5 working days of successful processing and approval of refund requests by Explore Next Information Limited. This confirmation will be messaged to the user on the specified email or mobile number.

Refund & Return Terms

  1. When a customer is not satisfied with the course purchased or purchased a course by mistake the user can ask for a return/refund.
  2. In case of a wrong purchase, transfer to another course can be made. If the new course price is:
    • More than the course purchased, the user will have to make additional payments to Arif Academy in the preferred method.
    • Less than the course purchased, the excess amount will be adjusted in subsequent installments from Arif Academy in a preferred manner.
  3. A refund request sent by email to info@arifacademy.com, mentioning the registered email address or phone number within 72 hours of purchase, will be considered valid.
  4. If a student completes more than 1 full test or takes the same test multiple times, the refund policy will no longer apply.
  5. To request a refund, the user must follow the official process from smartphone or computer.
  6. Email info@arifacademy.com using the same email address or phone number used during sign-up and purchase.
  7. In the email, clearly explain the reason for the refund request with proper justification.
  8. Refund requests will be considered valid only if they are communicated by email within 72 hours of purchase with correct registration details.
  9. Approved refund/return requests are processed within 2–5 working days. Confirmation will be sent to the user through the provided email address or mobile number.