Part 1
Questions 1-10
Complete the form below.
Write ONE WORD AND/OR A NUMBER for each answer.
Customer Satisfaction SurveyCustomer details
Name: Sophie Bird
Occupation: 1
Reason for travel today: 2
Journey information
Name of station returning to: 3
Type of ticket purchased: Standard 4
ticket
Cost of ticket: 5 £ 5
When ticket was purchased: Yesterday
Where ticket was bought: 6
Satisfaction with journey
Most satisfied with: the Wi-Fi
Least satisfied with: the 7
this morning
Satisfaction with station facilities
Most satisfied with: how much 8
was provided
Least satisfied with: lack of seats, particularly on the 9
Neither satisfied nor dissatisfied with: the 10
available
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Part 2
Questions 11-16
Label the map below.
Write the correct letter, A-H, next to Questions 11-16
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café 11
toilets 12
formal gardens 13
outdoor gym 14
skateboard ramp 15
wild flowers 16
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Questions 17-18
Questions 17 - 18
Choose TWO letters, A-E.
What does the speakers say about the adventure playground?
A
B
C
D
E
Questions 19-20
Questions 19-20
Choose TWO letters, A-E.
What does the speakers say about the adventure playground?
A
B
C
D
E
Part 3
Questions 21-24
Choose the correct letter, A, B or C.
Presentation about refrigeration
21
What did Annie discover from reading about icehouses?
A
B
C
22
What point does Annie make about refrigeration in ancient Rome?
A
B
C
23
In connection with modern refrigerator, both Annie and Jack are worried about
A
B
C
24
What do Jack and Annie agree regarding domestic fridges?
A
B
C
Questions 25-30
Who is going to do research into each topic?
Write the correct letter, A, B or C, next to Questions 25-30.
People
A Annie
B Jack
C both Annie and Jack
Topics
25 the goods that are refrigerated
26 the effects on health
27 the impact on food producers
28 the impact on cities
29 refrigerated transport
30 domestic fridges
Part 4
Questions 31-40
Complete the notes below.
Write ONE WORD ONLY for each answer.
How the Industrial Revolution affected life in Britain19th century
● For the first time, people’s possessions were used to measure Britain’s 31
.
● Developments in production of goods and in 32
greatly changed lives.
MAIN AREAS OF CHANGE
Manufacturing
● The Industrial Revolution would not have happened without the new types of 33
that were used then.
● The leading industry was 34
(its products became widely available).
● New 35
made factories necessary and so more people moved into towns.
Transport
● The railways took the place of canals.
● Because of the new transport:
– greater access to 36
Made people more aware of what they could buy in shops.
– when shopping, people were not limited to buying 37
goods.
Retailing
● The first department stores were opened.
● The displays of goods were more visible:
– inside stores because of better 38
– outside stores, because 39
were bigger.
● 40
that was persuasive became much more common.
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